Post Name: Associate / Sr.Associate
Number of Vacancies: Not Available
Qualification: B.Com / B.Sc / BBA / B.A / BCA / BHM
Experience : 0 – 2 Years
Job Description :
The Team Member is responsible for ensuring timely and accurate service delivery. The TM works with the Operations Manager (OM) to identify issues, opportunities for improvement and recommends / implements solutions. This role may be leveraged across multiple teams
Key Role and Responsibilities :
* Ensures timely and accurate service delivery at defined productivity levels
* Ensures First Time Resolution to customers
* Maintain documentation of SOPs/Operating Instructions
* Identify, share, and support operational improvements
* Acquire and transfer knowledge from onshore / client (as and when required)
* Comply to all Data Security and Code of Conduct standards
* Ensure Time Sheets are filled regularly
* Adherences to team schedules and leave plans
Desired Profile :
* Graduate in B.A./ B.Com / B.Sc./ BHM / BBA
* 0 – 2 years of experience
* Calling Experience in an International BPO desired
(No Full-time MBA/MCA/B.E/B.tech /B.Ed /Regular PGDBM)
* Excellent Communication Skills
* Flexible to work in 24*7 shifts
* Typing skills:25WPM
* Basic Computer knowledge (MS Office)
Location : Gurgaon, Delhi / NCR, Faridabad
Date of Exam / Date of Interview: Permanent
Walk-in Details :
Walk-in Dates : 8th to 11th – January – 2013
Walk-in Time : 10Am to 1Pm
Contact Person : Monika Chugh / Anshul
Venue :
Aon Hewitt
Center Court
Tower B, 1st Floor, Sector 42
DLF City, Gurgaon
