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AppointmentPlus India Hiring Technical Support Executive with 2+ Years of Experience

The Technical Support Rep position is a key position in ensuring our clients are happy and that our churn stays low. In this position, you- ll take incoming support calls, answer support tickets and assist with chat. You- ll be expected to interact with clients in a professional, friendly, empathetic and helpful manner. We are proud of our high customer satisfaction ratings and we- d like you to help us to get them even higher! 

RESPONSIBILITIES 

Respond to calls, tickets or chats in an urgent, timely manner. 

Troubleshoot client issues. 

Follow-up with clients on open issues. 

Keep excellent records of all interactions with clients in our support software application (Zendesk). 

Show initiative in learning the AppointmentPlus software. 

REQUIREMENTS 

Minimum 2-years of technical support experience 

Ability to speak English in a clear, understandable manner (you- ll be dealing mostly with US-based clients). 

Excellent English grammar skills. 

Strong people skills. 

Solid technical acumen. 

Ability to stay calm under pressure. 

Ability to work US Pacific Time hours. 

Ability to be on-call after-hours at times.

Email your Resumes to : offcampusjobs.in@gmail.com

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