Technical Support Rep
AppointmentPlus India – Hyderabad, India office
AppointmentPlus is fast-growing online appointment scheduling software company. What does that mean? It means that we provide the software that lets you book your massage, pet grooming, haircut and other appointments online. How cool is that? We are a pure SaaS company, so everything we do is in the cloud. This also includes all of our internal systems. We are headquartered in Scottsdale, Arizona and also have an office in Hyderabad, India. We have a friendly culture that is founded on a sense of entrepreneurship and teamwork. We are looking to take AppointmentPlus to the next level and we need your help!
The Technical Support Rep position is a key position in ensuring our clients are happy and that our churn stays low. In this position, you’ll take incoming support calls, answer support tickets and assist with chat. You’ll be expected to interact with clients in a professional, friendly, empathetic and helpful manner. We are proud of our high customer satisfaction ratings and we’d like you to help us to get them even higher!
Respond to calls, tickets or chats in an urgent, timely manner.
Troubleshoot client issues.
Follow-up with clients on open issues.
Keep excellent records of all interactions with clients in our support software application (Zendesk).
Show initiative in learning the AppointmentPlus software.
Minimum 2-years of technical support experience
Ability to speak English in a clear, understandable manner (you’ll be dealing mostly with US-based clients).
Excellent English grammar skills.
Strong people skills.
Solid technical acumen.
Ability to stay calm under pressure.
Ability to work US Pacific Time hours.
Ability to be on-call after-hours at times.
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