Convergys Hiring Freshers and Experienced for Workforce Management at Hyderabad

Post Name: Workforce Management

Experience : Freshers, 0 to 4 years

Qualification: Any Graduate

Passout Year: For 2013,2014,2015

Job Description & Required Skills:

  • Fresher’s welcome
  • Minimum 0 to 4 years of total work experience in International / Domestic Call Center
  • Minimum 1 year of relevant experience in WFM (Real time monitoring / RTA) preferred but not mandatory
  • Good analytical, numerical and problem solving skills.
  • Good verbal & written communication skills.
  • Ok & flexible to work in night shifts / rotational shifts (24/7)
  • As a command center officer you would get exposure to Call center Managing PROCESS, TOOLS & APPLICATIONS along with VISIBILITY in the organization.
  • Monitor programs for Real Time Adherence, Schedule Adherence, Work Force Management Functions, provide Tier-1 helpdesk support .
  • Work on application such as CMS, IEX,IMDS, WFMnow etc. preferred.
  • Interact with Client Command Centers, Work Management Groups, Technology & Network Services Team.

Candidate Profile:
Knowledge of inbound and/or outbound telemarketing industry strongly desired.
Must posses effective organizational skills and time management skills with the ability to work on several projects simultaneously
Must be able to respond quickly and intelligently in a fast paced environment, making accurate decisions under pressure
Strong team building and leadership skills, including strong logical thought processes
Excellent written and oral communication skills required to interact with all levels of management and client representatives
Ability to work independently with minimal supervision, meeting multiple deadlines in a high pressure environment
Knowledge of ACD systems, LAN networking and basic programming skills
Proficiency with various software applications such as Microsoft Word and Excel Environment, Physical & Other Requirements

Important Documents to Carry: 
Two Copies resume and Photos
All Xerox Copies Education Documents
Govt Issues ID Proof like Driving License,PAN Card,Passport,Aadhar card

Location : Hyderabad

Salary : N/A

How to Apply : Direct Walk-in

Walk-in Dates : 2nd November to 4th November 2015

Registration Time (Important): 12 PM to 5 PM.

Convergys India Svc’s Pvt. Ltd
Plot No 43, Divyasree Trinity, Hitec City
Madhapur, Hyderabad , India 500081