Genpact Hiring Freshers for Process Associate and Developer Technical Support at Hyderabad
Experience : Freshers, 0 to 3 years
Qualification: Any Graduate
Passout Year: For 2013,2014,2015
Job Description & Required Skills:
• Graduate (BSc, BA, BCom, MA, MSc, MCom, Diploma Holders, No Under Graduates) with technical Knowledge of Windows NT / 95 / 98 / 2000, TCP/IP (Networking), Exchange Client, Outlook Client, MS Office & Internet Explore.
• Excellent command over English – fluency in spoken English and good written English, customer service skills and high energy levels.
• The candidate should be able to successfully handle customer queries on network related problems, provide telephone/email based troubleshooting assistance and meet customer defined levels of Quality in Operations
• Answer inbound calls from customers regarding N/W, OS, H/W, MS Office, IE related queries.
• Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.
• Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
• Document & add new issues/solutions to Knowledge Management Repository.
• Utilize professional techniques to retain & delight customers.
• Use of soft skills – Listen, Empathy, Courtesy etc.
• Provide quality service & resolve concerns efficiently & professionally.
Important Documents to Carry: Two Copies resume and Photos
All Xerox Copies Education Documents
Govt Issues ID Proof like Driving License,PAN Card,Passport,Aadhar card
Location : Hyderabad
Salary : Rs 1,00,000 to 3,00,000 Per Annum
How to Apply : Direct Walk-in