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HCL Walk-in Drive For B.E / B.Tech Freshers On 21st to 25th – January – 2013

About Company: HCL Infosystems Ltd.

Post Name: Customer Support Executive

Number of Vacancies: 50

Qualification: Any Graduate – Any Specialization, B.Tech / B.E – Any Specialization

Experience : 0 – 1 Year

Job Description :
Desired Profile :
* Responsible for handling the issues from the customer

* Take inbound based voice calls

* Resolve the issues and provide trouble ticket to the customer

* Make entries in the CRM regarding the issue and the resolution offered

* Update the CRM on a daily basis

* Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue

Skills :
* Excellent Communication Skills with an ability to convince

* Effectively introduce products & services

* Understand customer tones & be deft in handling customer queries

* Problem solving Skills

Responsibilities :
* Responsible for handling the issues from the customer

* Take inbound based voice calls

* Resolve the issues and provide trouble ticket to the customer

* Make entries in the CRM regarding the issue and the resolution offered

* Update the CRM on a daily basis

* Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue

Location : Noida

Date of Exam / Date of Interview: Permanent

Walk-in Details :
Walk-in Dates : 21st , 22nd , 23rd , 24th and 25th – January – 2013
Walk-in Time : 11Am to 4Pm

Venue :
HCL Infosystems Limited
D – 233, Sector 63,
Noida.

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