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IBM Hiring for Freshers and Experience for Technical Support Associate at Bangalore and Hyderab

Job Synopsis  
 
Technical Support Associate_bangalore / Hyderabad
Company:   IBM India Pvt. Limited
Experience:   0 to 4 yrs
Location:   Bengaluru/Bangalore, Hyderabad / Secunderabad
 
  Job Description  
 
** Copy of this Job Posting is MANDATORY to attend interview**
    Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
    Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users.
Work Location: Bangalore / Hyderabad
Shift Required:
Shifts will be 24×7 in nature and can vary depending on geographies supported
Eligibility Criterion:
Bachelor' s Degree/ Diploma ( 15 Years + education )
Total Experience: 0-4 Years
Required:
    Bachelor's Degree 
    Basic knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN 
    Basic knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting 
    English: Fluent 
Venue Details: (BANGALORE)
IBM India Pvt. Ltd
D Block, Embassy Golf Links, Kormangala – Indiranagar Ring Road, Bangalore 560071
Or
IBM India Pvt. Ltd
D-1 Block, Manyata Embassy Business Park, Nagawara, Outer Ring Road, Bangalore 560045
Venue Details: (HYDERABAD)
IBM India Pvt. Ltd
3B, Mindspace, Madhapur, Hitech City, Hyderabad, Andhra Pradesh 500081
Venue Details: (CHENNAI)
IBM India Pvt. Ltd, Prince Info City 2, Rajiv Gandhi Salai, Kandanchavadi, Chennai – 600096
Interview Time – 11 AM till 3 PM
Interview Dates – 5th Feb, 6th Feb & 7th February 2015
Contact at the venue – Deepak / Vinay / Dorcas / Bhupesh
Pl login to the below link by using the Job Id: GTS-0710707
MANDATORY DOCUMENTS TO BE CARRIED BY APPLICANTS AT THE TIME OF INTERVIEW.
    Updated Resume 
    Copy of this Job Posting
    Photo Id proof (PAN Card or Passport or Voter's Card or Driving License or Adhar card) – Original
    Highest Qualification Mark Sheets
    Offer Letter / Relieving letter – for experienced candidates
Regards,
IBM India Recruitment Team
The Help line contact person will be "Vidhika Shiwa", Pl call us if any queries at 0124-4817411 ( Monday to Friday between 12-5pm), also email us at rqueries@in.ibm.com
NOTE – WALKIN'S WILL NOT BE HELD ON DECLARED GOVT HOLIDAYS
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Role:   Associate/Senior Associate -(Technical)
Role Category:   Voice
Industry Type:   BPO / Call Centre / ITES
Functional Area:   ITES, BPO, KPO, LPO, Customer Service, Operations
Keywords:   Technical Support, Customer Support, Voice, Help Desk, Inbound Calls Handling, chat, Inbound Call Support, BPO, WalkIn, Walk – In, Walk In, Fresher, graduate, freshers, graduates, csr, tsr, call centre, call center
 
  Desired Candidate Profile  
 
Education:   (UG – Any Graduate – Any Specialization) OR (PG – Post Graduation Not Required) OR (Doctorate – Doctorate Not Required)
Skills Required:
    Ability to identify basic hardware parts and aware of basic hardware concepts 
    User level familiarity with at least one e-mail client – Outlook, Notes etc. 
    Skilled in commercially standard software applications and major desktop operating systems. 
    Awareness of basic networking concepts and technologies. 
    Questioning skills /probing skills, as relevant to the issue and level of the caller 
    Fluency In Communications Skills (both spoken and written)/ soft skills 
Shift Required:
Shifts will 24×7 in nature and can vary depending on geographies supported
Eligibility Criterion:
Bachelor's Degree/ Diploma ( 15 Years + education )
Total Experience:
0-4 Years
Required:
    Bachelor's Degree 
    Basic knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN 
    Basic knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting 
    English: Fluent 
 
  Company Profile  
  IBM India Pvt. Limited  
  IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India – and has a presence in over 200 cities and towns across the country – either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry – and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. To know more about business units at IBM India, click on the 'About Us' link above.  
     
 
Regards,
IBM India Pvt. Limited
outer ring road, nagwara Bangalore 45 , BANGALORE,Karnataka,India – 560045

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