STS Infotechnologies openings for IT Analyst
Provide resolution of procedural, process, information and technical problems for requests from internal client base submitted over phone or automated means.
Provide audit trail of all problems and resolution (input, monitor, and action, close) through the use of required tools.
Assume ownership of any IT problem from any internal client, and follow path of escalated contacts to ensure the problems are resolved in timely and effective ways to the satisfaction of the requestor and well within the contractual agreements.
Excellent written and Verbal Communication skills.
Ability to communicate clearly and effectively with all levels of IT and Non IT staff via phone, email, and/or IM.
Absolute availability and adherence to work shifts as assigned on a 24/7 mode.
Working knowledge of Windows based operating systems and Applications.
Salary package 1.5 to 2.00 lakhs PA.
NB: Candidates who are interested in Voice Process (Technical support) can apply