Openings at INFOTREE SOFTWARE SOLUTIONS for Multimedia Operations, Control Centre Analyst At Hyd/Chennai/Banglore

Job Description: 

• Answer ACD calls related to technical issues of the users ranging from local desktop to applications and AV requirements. 
• Respond to email and SRS requests for audio conference bookings.
• Act as conference operator for high profile calls.
• First line trouble shooting if problems are reported using diagnostic techniques.
• Translate user requirements to system for event execution.
• Supporting Video Conferencing calls.
• Liaising with stakeholders to ensure successful execution of events
• Co-ordinate preventative maintenance to AV equipment.
• Act as Mentor to any new recruits joining the Media Services Team.
• Escalation when problems persist.
• Promote and adhere to the Companys policy and procedures.
• Running metric reports

Qualification: BTech/MCA/MTech

Experience : 1-4 Years

Employment Type : Permanent

Functional Area: IT Software – Application Programming, Maintenance

mail Resume to: careers@Infotreesolutions.com.

Contact Details:
NO 405,5TH FLOOR , Megasree classic,
Dwarakapuri colony, Panjaguta,
Hyderabad, Andhra pradesh – 500082