Collebra Off-Campus : 2010 / 2011 Passouts in Hyderabad
Job Designation : IT Helpdesk – Technical Support Associate (100% Voice Programs)
Job Type : Full Time
Job Location(s) : Hyderabad / Bangalore
Compensation : Rs 2.0 to 3.1 LPA
Job Shift : Yes (Should be Flexible)
Desired Qualification :
• Any Graduate (10+2+3), Any Post Graduates and Diploma Holders (10+3)
• 2010/2011 Passouts
Desired Experience : 0 to 3 Years
Job Details :
• Job Role: IT Help desk – Technical Support Associate (100% voice programs)
• Provide Technical solutions to the external customers
• Awareness of basic networking concepts and technologies.
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Understanding of operating systems, Windows 2000/NT/XP, configuration options and Troubleshooting
• Browser Support – Internet Explorer
• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client – Outlook, Notes etc..
• Skilled in commercially standard software applications and major desktop operating systems.
General Skills :
• Must have good communication skills
• Must have knowledge on Computer Hardware and Networking concepts
• Must be willing to work in Shifts
Selection Process :
• Face to Face Interview, Telephonic Interview, Group Discussion