Spoors Technology Solutions Hiring Freshers for Technical Support

Posted by On June 29, 2016 0 Comment
Post Name: Technical Support Associate

Experience : 0 Years

Qualification: Any Graduate

Passout Year: For 2012,2013,2014,2015,2016 with 60%

Roles & Responsibilities :
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues.
Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues.
Document knowledge in the form of knowledge base tech notes and articles.
To provide enterprise level technical support to our customers via phone, web, email, chat,ticketing and other support channels as required.

Skills Required :
Communication Skills.
Should know three languages English,Hindi,Telugu.
Required to Work on Shifts.

Interview Process :

1. Aptitude (Multiple choice Questions)
2.Technical Round.

Important Documents to Carry: Two Copies resume and Photos
All Xerox Copies Education Documents
Govt Issues ID Proof like Driving License,PAN Card,Passport,Aadhar card

Location : Hyderabad

Salary : N/A

Walk-in Dates : 1st July 2016

Registration Time (Important): 10 AM to 2 PM.

Venue:
Apply Online to get details, see Link.

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