Business Process Outsourcing (BPO) is one of emerging new industries in India. Multiple international stake holders have invested in India. Even though there is huge competition from companies in Vietnam and Phillipines, the BPO industry is progressing at a steady pace. One of the major factors for the sustained growth in BPO industry is due to the continuous domestic demand, and the inevitable cost savings the companies give to its enterprises. Some BPOs in India have grown on wider scale by expanding to other countries. There are many BPO companies in India. Some of them are listed below.
Top BPO Companies in India
WIPRO BPO: Established in 2002, Wipro BPO Solutions have carved a position for itself in the outsourcing industry. The Best Employers Hewit Survey in 2007 rated the company as the “Best Employers in India”. The company has its head quarters in Bangalore. There are more than 19,000 employees providing high quality services to its customers. The major services offered by Wipro BPO are HR services, knowledge services financial and accounting services to industries including healthcare, insurance, travel, telecom, and hospitality, among others.
Infosys Technologies: Infosys BPO was set up by Infosys Technologies in 2002. The main focus was end-to-end outsourcing through lesser costs. Among the top BPO companies of India, the company holds high ranking. It has its operation centres in Bangkok, Mexico, India, Philippines, Poland, and China.
GENPACT: The outsourcing wing of GE Capital, GENPACT was founded in 1997. It became an independent entity in 2005. The company has more than 3- operation centre having its network in 13 countries. The leading enterprises include Hyatt, GE, Wachovia, and Nissan. The services offered include supply chain management, IT infrastructure, finance and analytics. The company has more than 37,000 employees and is guaranteed to stay at top in years to come.
IBM DAKSH: Four ambitious and talented professionals founded IBM Daksh. The company grew to a global hub from a relatively small enterprise. Over the past 5 years, the company is managing business process for its international clients. The success of company is mainly due to excellent leadership and empowering vision. IBM Daksh has its offices in Philippines as well. The company offers expertise in travel and hospitality sector. IBM Daksh primarily provides solutions to various industries such as communication and distribution, and financial services.
TCS BPO: In the present-day outsourcing industry TCS BPO is one of the important players. The company offers various services in healthcare, KPO, travel, telecom, media, and banking, among others. International Association of Outsourcing Professionals named TCS BPO as one of the world’s top BPO providers. The headquarters of TCSBPO is located in Bangalore. The company spreads across all parts of the country with branches in Hyderabad, Pune, Lucknow, Mumbai, and Gurgaon.
There are many other companies in BPO Sector. Some of them are WNS Services, Aditya Birla Minacs, First Source Solutions, Aegis, HCL BPO, DELL BPO and many more.